While I certainly wasn’t overly aggressive or angry with Southwest (it was technically my fault for trying to fly in February and they have zero control over the weather) I took to Twitter to try to get something positive out of an otherwise lousy situation.ĭisgruntled job seekers, people that weren’t selected for an open opportunity and people that are otherwise frustrated with their extended job search are going to use any public means of communication with friends, family, and connections to amplify their outrage.īe like Southwest Airlines in the example above. When people are upset they are going to get on social media and lash out. No harm in trying right? I had an honest question and their social media team handled it perfectly. Your team was able to get us on the 10:20 flight tonight. Southwest Airlines February 12, appreciate the reply. Southwest Airlines February 12, you going as safely & quickly as possible despite the weather challenges in the area. Wish that were possible, but I can assure you that our Teams continue to work to get (1/2) ^JH After all, 8 hours in an airport is a long time! A Lesson in Reputation Management from Southwest Airlinesīelow is the Twitter exchange that I had with Southwest Thanks for your patience, Brad.
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The pilot came over the radio saying we had to buckle up early and put everything away due to the snowstorm we were about to land in.Īnyway, after landing in Baltimore and finding out that our connecting flight was canceled, we ventured to the Southwest desk and managed to get on the 10:20 pm flight to Buffalo.īeing an avid social media user, my first instinct was to hop on Twitter and see what I could do about getting some free drink vouchers. *Writer’s Note: This article was initially stopped at this point.
See the problem with traveling back to Buffalo in February is that snow can come at any time.and, this time, our connecting flight got canceled as we were traveling from Dallas to Baltimore.
I’m coming back from Dallas, Texas and a 10-hour layover in Baltimore. I’ve said it before in my article, 5 Business Lessons I Learned During My First Visit to Disney World, content ideas come to me at very random times and I’ve learned that if I don’t write those thoughts down as I have them, they disappear into a group of the ones that got away. I’m writing this from 24,000ft and 104 miles from Buffalo, NY.
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